Royal Ottawa Health Care Group | Global Organization Design Society

By ronaldgcapelle, 9 December, 2018

Sub Heading or real title appearing below the organization's name which should be posted in the above Title field

Organizational alignment over four years

Summary

In late September, 2007 George Weber was recruited to be the interim CEO of the Royal Ottawa Health Care Group. He found an organization in significant disarray: functions operating in silos, a significant lack of focus, major financial issues, significant union dissatisfaction, unreasonable spans of control for front line supervisors, initiatives lacked coherence or alignment, and non-existent corporate priorities.

What levels-based interventions were used in the project?

Capelle Associates was engaged to complete an organization design review. The review included all 1,692 employees, of whom 48 were managers. The objectives were to develop an accurate picture of the current design, determine opportunities for improvement, and provide recommendations for a more optimal organization design. Following the acceptance of the assessment report, Capelle Associates was engaged to support the implementation.

What benefits resulted from the levels-based interventions

ROHCG was designed as a Stratum 5 organization with four Stratum 4 functions. Thirty Suggested Actions recommended changes in a number of areas: ensuring consistent titles; clarifying accountabilities and authorities; Talent Pool to match people to positions; managerial leadership development; program silos; team building, particularly with multidisciplinary teams; organization planning and review; significant reduction of corporate teams, committees and councils; and the relationship between its two campuses. In March 2011 an implementation evaluation showed that many Suggested Action were completed, and a framework was in place for completing the implementation. Findings included:

Vertical alignment at Strata 5, 4 and 3, as measured by Time Span was requisite with the exception of one direct report of one Vice President;
Work on 86.7% of the Suggested Actions is virtually complete or more than half completes;
Respondents to the evaluation survey scored ROHCG’s having leading edge organization design practices at 7.3 on a 10-point Likert scale;
Work environment factors have increased dramatically from 2008 to 2010 as measured by the Worklife Pulse survey.

What was the issue(s) that motivated the levels-based project?

Country

Canada

Geographic area of the project

North America

Estimated RO Stratum of the organization

What is the character of employee relationships?

Unionized

Approximate Years of project interventions

2005-08

Strata in which RO interventions were used

Check boxes indicating what types of levels-based interventions were used.

Levels-based strategic planning and or competitive analysis

Management audit

Senior management orientation to concepts

Time-span interviews

Levels of work complexity

Alignment of positions

Writing of requisite role / position descriptions

Managerial accountabilities and authorities

Training in effective managerial leadership practices

Cross functional accountabilities and authorities

Talent pool review - calibration and gearing

Coordinating RO concepts and approaches with other organization improvement programs

Estimated number of employees affected by the interventions.

1692

Check boxes to indicate the functions where levels-based interventions were used

CEO & general management

Within its industrial sector, specifically what type of organization is it?

Healthcare centre

What type of governance (legal status) does the organization have?

Not-for-Profit

Shouldl the project information table be shown in the display page?

yes

Member for

16 years 1 month

george

Last Name

Weber

User Type

Citizen Affiliate

GO Society Roles

Board Member, Treasurer and Secretary 2005 - 2016

President & CEO at WebX Consulting Group

Chairman of the Board of Directors, Calian Group

Address

Canada

Member for

17 years

Ronald G.

Last Name

Capelle

User Type

Citizen Affiliate

GO Society Roles

Founding member of the Global Organization Design Society and a member of the Toronto Legacy Group

President

Capelle Associates Inc.

Address

Canada