Canadian Dental Association | Global Organization Design Society

By gorootadmin, 10 March, 2019

Sub Heading or real title appearing below the organization's name which should be posted in the above Title field

Organization Assessment and Redesign

What Industrial sector does the organization belong in?

Non-profits - charities, associations, service providers etc

What levels-based interventions were used in the project?

Capelle Associates was engaged to complete an organization design review. The review included all 47 employees, of whom 16 were managers. The 16 managers were interviewed, together with 25 stakeholders representing the corporate membership. The objective was to focus on the staffed operation of national office of the organization, and to gather information from the membership levels at selected points. This had the advantage of developing a broad perspective, getting the staff structure right, and gathering information on the best points for further improvement.

What benefits resulted from the levels-based interventions

The major suggestions for improving the organization design included the following:

The design of the Canadian Dental Association is fundamentally a four stratum organization with some Stratum 5 work requirements;
The Directorates were realigned into four functional areas (membership recruitment and retention, membership services, support services, and governance support and external relations)
The enhancement of managerial accountabilities and authorities, including related performance planning, measurement and review systems;
The creation and implementation of a structured system of cross functional accountabilities and authorities;

A total of 27 suggested actions were delineated.

In 2002, an evaluation of the implementation, which had been carried out by the organization, was conducted by Capelle Associates, had the following observations:

There was a solid team in place;
The silos had been dealt a death blow;
Cross functional accountabilities and authorities had improved;
Managerial accountabilities and authorities had improved.
There was a palpable change in the orientation of the management team in a positive direction;
There was a much better sense of the managerial role.

What was the issue(s) that motivated the levels-based project?

George Weber was appointed Executive Director of the Canadian Dental Association in 2000. The membership of the Canadian Dental Association numbered some 10,000, organized into eight classes of membership. Its corporate members, who govern the association, were drawn from the ten provinces and the Armed Forces. There is a complex committee and council structure in place. The objective of the review will be to assist the Canadian Dental Association to optimize its performance.

Country

Canada

Geographic area of the project

North America

Estimated RO Stratum of the organization

What is the character of employee relationships?

Not-unionized

Approximate Years of project interventions

2000 to 2002

Strata in which RO interventions were used

Check boxes indicating what types of levels-based interventions were used.

Levels-based strategic planning and or competitive analysis

Time-span interviews

Levels of work complexity

Research including pre-and-post project measures, employee and customer surveys etc

Estimated number of employees affected by the interventions.

Check boxes to indicate the functions where levels-based interventions were used

CEO & general management

Within its industrial sector, specifically what type of organization is it?

Professional association - National

What type of governance (legal status) does the organization have?

Not-for-Profit

Shouldl the project information table be shown in the display page?

yes

Member for

16 years 1 month

george

Last Name

Weber

User Type

Citizen Affiliate

GO Society Roles

Board Member, Treasurer and Secretary 2005 - 2016

President & CEO at WebX Consulting Group

Chairman of the Board of Directors, Calian Group

Address

Canada

Member for

17 years 1 month

Ronald G.

Last Name

Capelle

User Type

Citizen Affiliate

GO Society Roles

Founding member of the Global Organization Design Society and a member of the Toronto Legacy Group

President

Capelle Associates Inc.

Address

Canada

Organization's web page url

https://www.cda-adc.ca/en/index.asp